Troubleshooting the Photoshop CS6 Beta

As with any beta, you’re bound to run into issues. If you’ve found yourself with with a nasty bug, some of these common solutions may help you out! As more solutions arise, this post will be updated.

Troubleshooting the Photoshop CS6 Beta

Many of these issues and solutions have come from the Adobe Community Forums.

Installation Issues

Many of the common installation issues associated with the Photoshop CS6 beta can be found below.

Windows and Mac

Most installation issues are caused by the installing user not being an administrator on the active user account.

Mac – Hop into System Preferences, Users and Groups, then make sure your account is an Admin.
Windows – Right-click on the setup file, choose Run as administrator.

If you have previous versions of Photoshop/Bridge installed on your machine, you may receive a message that states that Bridge is currently running in the background. If this is the case, open up your Task Manager (Windows) or Force Quit (Mac), and kill any instance of Bridge.

3D and GPU issues

As Photoshop CS6 relies much more on the GPU, many features may malfunction if your computer is not supported, or up to date. First off, let’s take a look at what new features are using the GPU.

GPU features added in Photoshop CS6

  1. Adaptive Wide Angle Filter (compatible video card required)
  2. Liquify (accelerated by compatible video card with 512MB VRAM, GPU mode unavailable on Windows XP)
  3. Oil Paint (compatible video card required)
  4. Warp and Puppet Warp (accelerated by compatible video card, GPU mode unavailable on Windows XP)
  5. Field Blur, Iris Blur, and Tilt/Shift (accelerated by compatible video
    card supporting OpenCL, GPU mode unavailable on Windows XP)
  6. Lighting Effects Gallery (compatible video card required with 512MB VRAM, unavailable on Windows XP)
  7. New 3D enhancements (3D features in Photoshop require a compatible video card with 512MB VRAM, unavailable on Windows XP):
    • Draggable Shadows
    • Ground plane reflections
    • Roughness
    • On-canvas UI controls
    • Ground plane
    • Liqht widgets on edge of canvas
    • IBL (image based light) controller

Note that all 3D features are unavailable on Windows XP in Photoshop CS6

If you experience crashes, incorrectly rendered windows or objects, redraw issues, or performance issues while running Photoshop, first determine whether OpenGL is causing the problem.

  1. Turn off OpenGL.
    • Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS).
    • In the Performance panel, uncheck Use Graphics Processor. Click OK.
    • Restart Photoshop, and perform the same function.

If the problem recurs while OpenGL Drawing is disabled, OpenGL is not the cause. For additional troubleshooting, see Troubleshoot system errors and freezes | Adobe software on Windows (cpsid_82252) or Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x (cpsid_82414).

If the problem resolves, proceed with the rest of the troubleshooting steps to fix OpenGL.

  1. Make sure that you’re using the latest update of Photoshop.
    • Updates fix bugs and issues.
  2. Update the display driver.
    • Updated display drivers can fix many issues, such as crashing, incorrectly rendered objects, and performance problems. Determine what video card you have and go directly to the manufacturer’s website (nVidia or ATI/AMD) and download the latest driver. (Note: Simply doing a Windows Update is does not guarantee you are using the latest driver. You must go directly to the nVideo or ATI/AMD websites to get the absolute latest driver.) After you update your driver, turn on Use Graphics Processor in Photoshop preferences.
  3. Reset preferences.
    • Resetting preferences returns OpenGL settings to their default status. Reset Photoshop preferences by pressing and holding Shift+Ctrl+Alt (Windows) or Shift+Option+Command (Mac OS) immediately after you start Photoshop.
    • Click Yes when asked if you want to delete the Adobe Photoshop Settings File.
    • Retry the function that caused the problem.
  4. Change the OpenGL mode to Basic.

    • Setting the OpenGL mode to Basic uses the least amount of GPU memory and the most basic GPU feature set.
    • Close all documents.
    • Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS)
    • In the Performance panel, click the GPU Settings Advanced Settings button.
    • Choose Mode > Basic
    • Restart Photoshop.
      If this solution resolves the problem, switch to Normal mode. See if the issue recurs. If the issue recurs, return to Basic mode.
    • Note:  If you’re changing GPU preferences to troubleshoot a problem, re-launch Photoshop after each change.
  5. If you are using more than one video adapter, remove the additional cards.
    • Multiple video adapters can cause problems with GPU accelerated or enabled features in Photoshop. It’s best to connect two (or more) monitors into one video adapter. If you have to use more than one video adapter, make sure that they are the same make and model. Otherwise, crashes and other problems can occur in Photoshop.
    • Note: Using two video adapters does not enhance Photoshop’s performance.
  6. Check your Cache Levels setting.
    • If you’ve set your Cache Levels to 1 in Photoshop preferences, you can experience performance issues with GPU features. Reset Cache Levels to the default setting, which is 4.
    • Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences (Mac OS)
    • In the Performance panel, choose Cache Levels > 4.


Plug-in Issues

Whenever a new version of an application is released, plug-ins are always a hit or miss. Many times, the developer needs to update the plug-in in order to work with the new version. You’re free to install your favorite plug-ins into Photoshop CS6, but be aware that they may cause more harm than good.

Installing plug-ins in Photoshop CS6

  • Do:
    • Check the plug-in manufacturer’s website for the latest version of your plug-in
    • Use the manufacturer’s plug-in installer to install their plug-ins
  • Don’t:
    • Do not point Photoshop CS6’s “Additional Plug-ins” preference (Preferences>Plug-Ins…) at a previous version of Photoshop’s ‘Plug-Ins’ folder.
    • Do not manually drag plug-ins from a previous version of Photoshop’s plug-ins folder to Photoshop CS6’s ‘Plug-Ins’ folder

At any point, whether it’s at launch, or when attempting to load a plug-in, you experience an error message, make sure you have not done any of the above don’ts.


Resetting Preferences

Many odd issues can be resolved by resetting your Photoshop preferences.

The main preferences file is called “Adobe Photoshop CS6 Prefs.psp”.

Once you find the file, save a copy to include in your bug report, then delete or remove it from the preferences folder.

Photoshop will create a new preference file the next time it is run.


– Under Windows XP the preference file will be found at:
%windir%\Documents and Settings\[username]\Application Data\Adobe\PhotoshopCS6\Adobe Photoshop CS6 Settings\Adobe Photoshop CS6 Prefs.psp

– Under Vista and Windows 7 or 8, the preference file will be found at:
Users\[Username]\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings\Adobe Photoshop CS6 Prefs.psp


On MacOS the preference file will be found at:
/Users/[Username]/Library/Preferences/Adobe Photoshop CS6 Settings/Adobe Photoshop CS6 Prefs.psp

PLEASE NOTE: On MacOS 10.7 and later, Apple has hidden your Library folder, so you may need to make it visible – but the location is the same for all MacOS X versions. Instructions for accessing hidden user library files: Access hidden user library files | Mac OS 10.7 Lion

If you need a quick and dirty way to restore your preferences, here’s a way you can do it using a keyboard shortcut on launch:

Windows – CTRL-SHIFT-ALT immediately after you double-click the PS icon.
Macintosh – CMD-SHIFT-OPTION immediately after you double-click the PS icon.


Still Having Trouble?

If you’re still having issues with the Photoshop CS6 beta, head over to the Community Forums to discuss your bugs.